TIM TECHNOLOGIES
Live demonstration

Call-accounting reports, rendered from real sample data.

Six of the reports our customers run every day — interactive, responsive, and built from a sample dataset so you can see exactly what TIM4biz delivers on your own PBX.

Today · 00:00 – 23:59
All sites (3)
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Sample data

Call summary dashboard

Today's call activity at a glance — the first thing managers see each morning.

PDFCSVXLSX
Total calls
1,284
+12.4%
Inbound
612
+8.1%
Outbound
599
+5.3%
Abandoned
73
-14.0%
Avg ring
00:11
-2s
Cost (today)
$184.20
+3.6%

Calls per hour

Last 24 hours
0003060912151821
  • Spot abnormal abandonment or after-hours activity at a glance.
  • Track inbound vs outbound mix as you tune campaigns.
  • Share a single morning email to managers with the day-prior snapshot.

Top 10 extensions by cost

Who is driving the call spend — drill from extension to call detail in one click.

PDFCSVXLSX
ExtUserDepartmentCallsDurationCostTrend
2104 Priya Naidoo Sales 98 04:12:33 $42.18
2210 James O'Connor Sales 87 03:48:02 $38.74
3015 Lerato Mokoena Support 76 05:21:10 $29.05
4002 Anna Becker Finance 64 02:11:48 $27.92
2118 Mike Chen Sales 58 02:44:20 $24.66
3022 Sara Patel Support 55 03:09:55 $18.40
5001 Tom Williams Operations 49 01:58:12 $16.22
2305 Nadia Ahmed Sales 44 02:02:08 $15.10
4010 Greg Halverson Finance 41 01:33:47 $12.88
6001 Helen Davies Exec 33 02:24:01 $11.40
  • Identify outliers before month-end recharge.
  • Validate sales-team dialling activity by user.
  • Export to finance for chargeback in one click.

Hourly traffic heatmap

Where the day's pressure points sit — schedule staff and trunks accordingly.

PDFCSV
00:00 2
01:00 1
02:00 1
03:00 0
04:00 1
05:00 2
06:00 6
07:00 18
08:00 42
09:00 71
10:00 88
11:00 92
12:00 84
13:00 79
14:00 95
15:00 102
16:00 88
17:00 64
18:00 38
19:00 22
20:00 14
21:00 9
22:00 5
23:00 3
  • Right-size queue staffing around the 10:00 and 15:00 peaks.
  • Detect quiet periods to schedule maintenance windows.
  • Compare weekday vs weekend patterns over time.

Cost by department

Allocate the monthly bill back to cost centres without spreadsheets.

PDFCSVXLSX
Total$1232
DepartmentCostShare
Sales $620.40 50.4%
Support $312.10 25.3%
Finance $148.25 12.0%
Operations $96.80 7.9%
Exec $54.30 4.4%
  • Automate monthly chargeback emails to department heads.
  • Justify carrier renegotiation with real cost-share data.
  • Flag departments trending above budget early.

Abandoned calls

Every caller who hung up before being answered — with wait time and queue.

PDFCSV
TimeCallerDialedWaitQueue
08:14 +27 11 555 0142 0800-Support 00:48 Support Call back
09:02 +27 82 414 8829 0800-Sales 01:12 Sales Call back
10:33 +44 20 7946 0991 Reception 00:31 Main Call back
11:18 +1 415 555 0107 0800-Sales 00:57 Sales Call back
13:45 +27 21 555 0188 0800-Support 02:04 Support Call back
15:09 +27 83 901 4477 Reception 00:22 Main Call back
  • Recover lost revenue with a same-day call-back workflow.
  • Surface SLA breaches by queue and time-of-day.
  • Feed CRM tickets automatically via the TIM4biz API.

Trunk utilisation

Are you over- or under-provisioned? Peak channels vs licensed capacity.

PDFCSV
SIP-Primary47 / 60 ch
78% peak utilisation
SIP-Secondary14 / 30 ch
46% peak utilisation
PSTN-Failover2 / 8 ch
25% peak utilisation
Teams-Direct33 / 40 ch
82% peak utilisation
  • Right-size SIP channel licensing — pay only for what you use.
  • Catch failover trunks running hot before customers notice.
  • Plan capacity ahead of seasonal campaigns.

Want these reports on your own PBX data?

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